Support Center

Parents are not seeing the behavior log. How to fix it?

Last Updated: Sep 20, 2019 07:44PM UTC
There could be 2 reasons why parents are not able to see the behavior log of their child in his/her timeline - 
  • Not associated with the Child in the class
  • Class Behavior settings which define who can view the log is not properly set

Not associated with the Child in the class - 

Please follow these steps to make sure the parent is connected to the correct child's profile in the class - 

Click on the class
Click on the setting icon of the class page on the top
Click Edit Settings
Click Students
All students will be listed with parents name below

If the student is not there -
  • Click on Enter Student Full Name
  • Enter the name of the student 
  • Click Add 
  • Click on the student you just added

If the student shows up in the list -
  • Click on the student
  • Select the correct parent
  • Click Update

Class Behavior settings not set properly - 

Please follow these steps to make sure the behavior settings for your class is allowing parents to view the behavior log of their child. 

Click on the behavior tab in the class page 
Click More
Click Settings
Scroll to Parent Access
Select the Who call can view
Select the class name at the top and not individual parents

Please write to us if you have any further questions.