Support Center

FAQ

I am principal and would like to get access to my teacher's updates Aug 30, 2016 11:20PM UTC

School administrators have two alternatives to get access to their school classes: The teacher can invite you to his/her class for you to join as “Class Admin”. Bloomz also offers a school-wide account that will give you acce...

Can parents register with their phone numbers and receive Text/SMS notifications? Dec 19, 2018 08:55PM UTC

Yes, the parents can sign up to their Child's class using their phone number. This can be possible if - The teacher provides the parent with a Class Access Code and the instructions to sign up via phone number. The teach...

What are the ways I can invite parents? Aug 07, 2017 05:32AM UTC

With Bloomz, you have different options to invite people to your class or group: - By email (whether using the app or your default email app), you can copy and paste email addresses, type them in, or even import an existing list ...

I am a teacher but I am also a parent. Can I use Bloomz to sign up to my child's classes in the same account? Aug 27, 2015 12:04AM UTC

Yes! With Bloomz you have as many classes as you need, and you can play different roles in different groups, just like in real life :). If you are already a teacher and want to join another teacher's class, simply log in to Bloo...

What are the dimensions of Cover or Mascot Photo on my Class or Community Page? Aug 07, 2017 05:33AM UTC

The cover photo aspect ratio is 16:9. The pixel dimensions are roughly 507 x 284. The profile and mascot pictures should be square, the bigger the size the better, as long as they don't go over the upload size limit. Bloomz does n...

Can parents post content from Bloomz onto Facebook or other Social Media? Sep 03, 2016 07:48PM UTC

No. Bloomz does not provide the ability or encourage parents to "share" photos and media to other social networks. "Facebook Share" option is only provided for Teachers in classrooms and Administrators at schools to also provide ...

New Native iOS app - Known Issues Feb 03, 2017 11:25PM UTC

Greetings! While we did our best to test the app and make sure there are no issues, once it is in the hands of the user there might be some edge case or environment issues that they might run into which could not be simulated on o...

How to remove a parent post from the class/community? Jun 27, 2017 10:09PM UTC

Removing a parent post from a class/community on Bloomz is currently a two step process. The first step is Flagging the post as inappropriate. You can do this by clicking on the arrow located in the top right of the post and hitti...

I'm not getting notifications. How to troubleshoot? Aug 10, 2017 09:43PM UTC

You can troubleshoot not receiving notifications by following these steps: I'm Not Getting Email Notifications: Access Account Settings ( Open left hand menu and click Settings icon on the top) Click Notifications on the men...

Can I transfer students from class to another? Jun 28, 2017 04:44PM UTC

On Bloomz you are able to transfer a student to a new class by adding the student's parent to your new class. Here is how you can do so: Create your new class Select the name of your old class on the left hand menu Click Me...