Support Center

FAQ

Why has no one has signed up for my conference? Apr 10, 2018 09:42PM UTC

If you see that none of the parents signed up for the conference you created OR if a parent says that they did not get the invite to sign up for a conference, please follow the steps below to fix the issue. Click on the confere...

Are all messages sent to a group viewed by everyone in it? Jan 16, 2018 07:03PM UTC

Whenever someone creates a group and sends a message, the message is sent to everyone in the group chat, including the sender.

How do I know if a photo has been viewed? Jan 16, 2018 06:34PM UTC

Photos can be added to posts and albums. Please note that we do not track views for each photo, but we do track the views of the post. A post's views can be viewed by following the steps. Scroll to the post in the Updates feed....

How do I cancel a friend request? Jan 16, 2018 07:01PM UTC

You can cancel a friend request by following the steps below. For mobile: In the left menu, press All Groups Along the bottom bar (Home, My Calendar, etc), click My Contacts Scroll down to the person whose friend request y...

How can I unhide my hidden post? Jan 23, 2018 08:05PM UTC

We do not support the unhiding of a post, however you may email support.bloomz.com with the title of the post and our team will retrieve the post for you. Please note: The subject of the email should be "Unhide the Post" and the ...

What is the difference between a childcare room and a class? Jan 23, 2018 10:04PM UTC

There is only one difference between childcare rooms and classes: the age group of the students. The features of each group type are listed below. Childcare Room: Meant for daycare setups Students are usually infants/toddler...

How do I assign negative points to my students' behavior logs? Feb 01, 2018 07:23PM UTC

You can create new awards to assign negative points. Follow the below steps to access the award settings. Go the class page Click the Settings button (gears icon) in the top right corner Click Edit Settings Click Behavior...

Can I take prints of the class roster (students and parents)? Feb 01, 2018 07:23PM UTC

The teacher can take prints of the class roster. Please follow the steps below to print out the class roster. However, this feature is available only on the desktop. Click on the class name in the left menu. Along the top bar...

Can I add multiple behavior points to a student at the same time? Jan 23, 2018 10:03PM UTC

We do not support this scenario right now, however, we are working on it and it will be delivered very soon. Thank you for your patience.

How do I change the role of invited teachers? Jan 16, 2018 06:36PM UTC

You can change the role of an invited teacher by following the steps below. For mobile: Open the class where the teacher is located At the bottom right corner, press the Members tab Press the teacher's name for which the ...