Support Center

FAQ

How can I change my phone number associated with my Bloomz account? Dec 19, 2018 07:37PM UTC

To change your Bloomz phone number account to a new phone number, please write to support@bloomz.com with the following details - Old Phone number - New Phone number you want the account to be changed to Our team will b...

I am receiving TEXTS from my class teacher, how do I reply back? Dec 19, 2018 08:23PM UTC

Please note that Bloomz allows only one-way communication via Text, meaning everything that teacher posts in her Bloomz Class page will be sent to you as a TEXT. You will not be able to reply back via Text. Also, please note that ...

How to stop getting the TEXT notifications? Dec 19, 2018 08:48PM UTC

I get push notifications on my phone and do not want to get TEXTS notifications as well. How do I stop them? Sign in to the Bloomz app with your phone number and password Click on the Settings icon in the left menu Click ...

How to merge Email account and a Phone number account? Dec 19, 2018 08:53PM UTC

I am added to Bloomz via Email by one of child's teacher and am added by phone number by another child's teacher. How do I merge email and phone number accounts? (Or) I am signed in to Bloomz with two accounts, one phone number, ...

Parents are not able to post or comment on my posts? Dec 19, 2018 09:08PM UTC

Please note that we released a new feature where the teacher can decide what the parent can do in the class - Post/ comment/ Create Albums. You can enable the permission for the parent to comment/ post by going to class settings...

How do I stop parents from posting to my class/ community? Dec 19, 2018 09:11PM UTC

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} Please note that we released a new feature where the teacher/admin can decide what the parent can do in the class/community - Post/ comment/ C...

I am not seeing my Sign Up sheet anymore? Dec 19, 2018 09:21PM UTC

This happens because of the following reasons - The date for which the sign-up sheet was created is a past date than the current date. Please note that the if the sign-up sheet was created for a past date than the current...

Why am I asked to Opt In for Text messages from Bloomz? Dec 28, 2018 12:59AM UTC

Starting now, users have to OPT-IN to receive text messages from Bloomz. This change has been introduced to be compliant with GDPR rules. You will have to Opt-In to be able to receive text messages from your teacher. This is a ...

I deleted lot of photos but still I am unable to upload any? It says Media limits reached, why? Jun 22, 2019 03:05PM UTC

Media limits are applied at the account level and not the Class level or group level. Hence by deleting the class will not provide you more storage space. The system counts the number of media items you uploaded. Hence to be able ...

How to turn Off Messages Or Chat feature in Bloomz? Jul 19, 2019 08:21PM UTC

We do not allow you to stop 2 way messaging, however, you can do the following - Use POSTS, ANNOUNCEMENTS, and ALERTS to communicate updates Set Quiet Hours by going into your Account Settings. ​By doing so even if paren...