Support Center

FAQ

How to enable Student Code using which my students can join my class? Aug 02, 2019 06:59PM UTC

Please note that we provide Student specific access codes only at this point. To be able to see the access codes fo students you need to add the students. We will be providing the student generic code very soon. For now, please ...

How to leave a class that my child is no longer part of? Aug 05, 2019 07:04PM UTC

You can leave the class that your child no longer attends. Click here to learn how.

Is there a way to upload a document in the calendar? Aug 05, 2019 09:38PM UTC

We do not support uploading files to an event. However, in the notes section of the event, you can enter the document link if you have it in a google drive or one drive.

Is Student QR code for High School Students? Aug 05, 2019 11:52PM UTC

Please note that the QR codes are only for elementary classes where the student has iPads in the class they can scan the code and pick their profile and add to their portfolio. There are no passwords required. Whereas for the high...

I am a teacher and I no longer see my class in the app Aug 06, 2019 12:24AM UTC

Here are some of the reasons why you are not seeing your class - You deleted the class by mistake - Please write to support@bloomz.com and they can help you restore your class. You removed yourself from the class by mistake...

Unable to see the behavior log of children. How to fix it? Sep 20, 2019 07:43PM UTC

There could be 2 reasons why you are not able to see the behavior log of your child in his/her timeline - Not associated with the Child in the class Class Behavior settings which define who can view the log is not properly s...

Parents are not seeing the behavior log. How to fix it? Sep 20, 2019 07:44PM UTC

There could be 2 reasons why parents are not able to see the behavior log of their child in his/her timeline - Not associated with the Child in the class Class Behavior settings which define who can view the log is not prope...

Can I purchase Bloomz Teacher Premium and pay monthly instead of Yearly Fee? Sep 20, 2019 07:48PM UTC

Currently, we charge a yearly fee while you purchase the Teacher Premium. However, we will be coming up with Monthly payment very soon. Thank you for your patience! Learn More about the benefits of Teacher Premium!

Can my school pay for teacher premium for few teachers in our school instead of the school wide premium? Sep 20, 2019 07:51PM UTC

Yes! Please ask your school admin to write to support@bloomz.com and mention the number of Teacher Premiums they want to purchase and the emails of the teachers who will be using the Premium. Please note that the emails of the tea...

How to cancel subscription? Oct 07, 2019 07:26PM UTC

We are sorry that you want to cancel your subscription. *If you purchased the subscription plan on the iPhone app and want to cancel the subscription -* https://www.imore.com/how-to-cancel-app-store-subscription-ipad-iphone-mac-...