Support Center

Troubleshooting

I want to use a different email address for my account. How do I change my email? Apr 14, 2017 01:21AM UTC

If you need to change your email, here is what you need to do: Navigate to "Settings" at the top of the left menu by clicking on your Profile Picture. Click on Account Settings. Click on Change Email Address Enter both th...

I accidentally invited someone as teacher but I meant to invite as parent. How do I change their role? Apr 14, 2017 01:24AM UTC

Teachers and any administrator of a group or class can change a member's role by following these steps: Navigate to your class by clicking on its name on the left menu Click on the Members tab Click on the profile of the me...

I invited a wrong email, I need to remove/change it. How do I do it? Apr 14, 2017 01:26AM UTC

You can remove an unwanted email address from your classroom by following the following steps: Navigate to your class by clicking on its name on the left menu Click on the Members tab Click on the profile of the member you ...

I need to merge two classes. Is this possible? Aug 26, 2015 07:30AM UTC

You can't merge two different classes, instead you can delete one class and then invite the parents on that class to the class you wish to keep.

My app is not loading / is stuck in the launch screen. What can I do? Aug 30, 2016 11:20PM UTC

This may be caused by a few reasons, from network connection to switching the app during loading. If your app is not loading, please follow these indications: Ensure you are connected to a network. If you are connected, please...

I created an event but it's only showing on the main calendar, and not on the class' calendar. Aug 27, 2015 12:36AM UTC

Sometimes this happens if you create an event, but forget to select the calendar it should go to. To resolve this, go to your main calendar, and click on the event you want to show in your class. Click on "Options" at the top r...

I am receiving too many notifications, how can I change that? Apr 14, 2017 01:29AM UTC

We want to make sure teachers and parents are in contact, so we have provided different ways for them to stay in contact. Whether it is from push notifications from our mobile app, or via email, you can always decide how and how ...

I forgot my password and can't log in to the app Aug 27, 2015 06:45AM UTC

Don't worry. If you forgot your password, you can always reset it - head to bloomz.net and click "Sign In". In the sign in screen, click on "Forgot Password?" - you will receive an email with a temporary password. Use that pass...

I have been using Bloomz for some time, and still see "Welcome to Bloomz" on my home feed. How can I remove it? Aug 27, 2015 11:06PM UTC

We have identified an issue where some users are seeing our "Welcome to Bloomz" card, even after finishing the tutorial and using our app. We are working on fixing this issue. In the meantime, if you want to stop seeing this, si...

I set up an announcement, but don't see it in my feed. Where did it go? Aug 27, 2015 06:54AM UTC

Announcements are messages that are relevant for a period of time. If you have set up an announcement for the future, you will not see this announcement until that time you set up starts. Please check back when the announcement ...